Return & Exchange Policy
We believe in our solutions and strive to ensure that you are satisfied with them. Our philosophy is to handle every customer fairly and reasonably, and we hope for the same in return.
How to Return or Exchange
To proceed with returns and exchanges, please fill out the return form and attach the provided return label.
Exchanges
Upon returning your device, you may choose to receive a replacement tracking device or opt for a refund.
Refunds
- If you made your purchase via credit card, we will process the refund within 30 business days. The transaction will appear on your next statement, depending on your issuing bank and billing cycle.
- If you have requested an exchange, your account will be charged for the new item and credited for the returned item.
Non-Refundable Items
Unfortunately, we cannot provide refunds for:
- Services rendered, such as installation, inspection, or device removal.
- Shipping charges.
- Damages or loss of profit caused by third-party handling of our tracking devices.
- Renewal payments.
Frequently Asked Questions
What is your return policy?
Returns are handled on a case-by-case basis to ensure customer satisfaction. We stand behind our solutions and services and strive to provide a positive experience.
Why don’t you have a strict return policy?
We aim to build trust and long-term relationships with our customers. Our commitment to customer satisfaction means we address returns fairly and reasonably.
Do I need a receipt for my purchase?
While a receipt helps us locate your purchase quickly, it is not mandatory. If a receipt is unavailable, we can attempt to find your purchase through other means. Additional information may be required to assist with your request.
If you have any further questions, please contact our support team.